- Troubleshoot and solve hardware, software, and network problems of personal computers.
- Install and configure operating systems and application software of personal computers
- Set up appropriate security measures for personal computers
- Set up appropriate security measures for personal computers including user accounts, virus protection, and data backup
- Implement network configuration for personal computers
- Install and test network cabling and switches
- Prepare to take CompTIA A+ Essential and A+ Practical Application exams
- Work as an entry-level IT Support Technician or Help Desk
Information Technology Support Technician
Information Technology Support Technician Certificate of Achievement 2021-2022
(Major #C.6931.CA)
This program provides students with the knowledge, training, and hands-on experience to pursue a career as an Information-Technology Support Technician professional in business, government, or education. Students completing this program of study will be able to enter the workforce with a comprehensive understanding of computer hardware, system software, networking essentials, and needed people skills to maintain their job at a work place. These courses apply toward the Associate of Science degree in Information Systems.
These courses apply toward the Associate in Science Degree in Information Systems.
Complete the following program of study. Requirements (16.5 units minimum).
| Course | Course Description | Units |
|---|---|---|
| IS 15 | Computer Concepts | 3 |
| IS 19V | Cooperative Work Experience, Information Systems | 1 |
| IS 61 | Computer Building and Configuration | 1.5 |
| IS 62 | Computer & Communication Essentials Troubleshooting and Maintenance | 4 |
| IS 63 | Computer Networking Fundamentals | 3 |
| IS 66 | Office and Customer Skills for Technicians | 2 |
